Device Criteria

 ALL of the below conditions should be met to receive the full value:

Used Working Phones

To receive a working value for your used mobile phone:

• The phone must operate like it would when it was brand new out of the box, we will not compromise on functionality in anyway shape or form. We understand that the battery will deteriorate over time. Battery needs to be at 84 percent minimum.
• The phone must not have any security codes or pin codes assigned to it.
• The phone should not have the sim or memory card glued in.
• The phone must be complete with battery cover and body, and include stylus where applicable.
• The integral body work should have no cracked, missing plastics / metals and there should be no missing buttons or parts.
• Have Only light signs of use (non visible at arms length, no dents, scuffs, chips) when sold under the "Working" category.
• Have average signs of use when sold under the  "Faulty" category. No more than average wear and tear - no heavy marks or use
• The body works should not be hanging off the main body of the phone in any way
• The LCD must be intact and working correctly with no lines or fading/missing pixels, pink /discolouration, screen burn, white dots.
• The phone should not have liquid damage.
• A white screen does not constitute a working phone.
• If the phone has a touch screen it should be fully functional.
• iPhones must be of UK origin and not have been jailbroken / unlocked and have no pin codes.

• The phone must be in perfect working order with NO faults and completely unused (deleted calls and data can still be located).
• The device must be original (UK/European spec) and meet the manufacturer's original specifications.
• The phone should not be at any case a refurbished /reconditioned, an insurance replacement or a counterfeit.
• The phone should not have its sim or memory card glued in.
• There must be no calls or "personal data" saved on the phone and call timer must be zero.
• No calls have been made or received or else phone is classified as used.
• The phone must not have any marks or scratches on the body or screen.
• All protective screen seals must not have never been removed and show no signs of use.
• The box of the phone should be of original manufacturer, not generated or white box and it should not be damaged, ripped or damaged in any way.
• The IMEI on the box must match that on the phone (damaged or missing IMEI stickers are not permitted).
• All unopened accessories (battery, mains charger, headphones) and user manuals etc. must be supplied and be completely unused and brand new.
• The memory card, stylus, etc. should be included if one was supplied by the manufacturer of service provider.

• Your device must power up to the main phone main screen (if we cannot guarantee the safe removal of pertsonal data your device will be returned at your cost)
• Your device must not be locked to your iCloud , Samsung or Play account - These devices will be returned at your cost
• Your device must have no missing parts
• If your device is BER (Beyond Economical Repair) it shall be returned to you at your cost

If you submit a sale order with a phone that you have classed as "Brand New Boxed" and we test and find that the phone is not "brand new boxed", we shall tell you this and supply you with the fault reason and a revised price for your phone by e-mail & text. You will have 7 calendar days to accept or decline our offer by emailing us with subject Accept/Decline Revised Price. If you do not reply within 7 calendar days we shall process your order at the revised price.

If you submit a sale order with a phone that you have classed as "working" and we test and find it to be faulty, we shall tell you this and supply you with the fault reason and a revised price for your phone by e-mail & text. You will have 7 calendar days to accept or decline our offer by emailing us with subject Accept/Decline Revised Price. If you do not reply within 7 calendar days we shall process your order at the revised price.

If a non-working phone is received that has any of the above non-working faults no money will be paid at all for the phone and we shall tell you this via email. You can request the phone back within 7 calendar days of the email. After the 7th day period the phone will be recycled for you for free.

If you request a phone back that has failed testing (previously classified by you as brand new boxed or working and it is faulty) we shall return it for FREE