How to post


Posting your phones

We provide a Freepost service which is a standard and insured service. We will enclose pre paid postage and bubble bag to safely wrap up your device and send back to us. Simply take your package to your nearest post office to receive a proof of postage receipt, this will insure your device up to £50.00, if your require further cover please consider sending by special delivery. Once your device has been received we'll notify you every step of the way. If there's any issues with your order we'll notify you via email For full updates simply log in to your account section.

Should you wish to take advantage of our standard Freepost service, you can either put the package in the post yourself or take it to your local Post Office where you can ask for a proof of posting receipt. Insurance is provided where a proof of posting receipt is obtained, however, we are not liable for this insurance and it is your responsibility to familiarise yourself with the details of insurance levels provided by the Post Office.

Send your mobile phones using one of the methods below:

Special Delivery

Special Delivery is available at your nearest Post Office, will cost a few pounds but insures your mobile phones up to a value of £500 against loss or damage. This is the method WE BUY MOBILE PHONES recommends to ensure your mobile phones arrive safely.


It is your decision and responsibility to provide additional protection/insurance on postage. In the case of high value phones, we would recommend using either a Recorded or Special Delivery service; however, which service you choose is at your total discretion. Your local Post Office can give you further information on these services and will confirm associated insurance limits.

We shall not be responsible or liable for phones lost during the postal process. We become responsible for your phone once received at our premises and therefore we recommend that you take advice from your local Post Office with regards to proof of posting and insurance.

Postal damage & loss

We do not take any responsibility for the loss or damage to mobile phones before receipt at our address. We strongly recommend that all our customers pack their mobile phone to ensure physical protection to minimise the risk of damage.

The freepost address/service does not guarantee that the mobile phone will be received in the same condition as when it was sent. In addition we suggest that all mobile phones sent to us come by Special Delivery or a traceable courier service with compensation. In the event that a package is received in a damaged state at our address, the damaged package will be returned to the customer in order that they can make a claim for the loss directly from Royal Mail. By sending the package back to the customer does not guarantee that the claim will be successful and cannot take any liability for any claims which are refused by external parties. For more information about making claims with Royal Mail, please visit